Description
We offer Premier Support which covers remote/phone support for a block of hours (up to 2, 4, 8,15 hours or more) with one of our DidItBetter Software certified engineers for help with DidItBetter Software product installations, updates, upgrades, troubleshooting, relationship set up or modifications. This isn’t a ‘Use It or Lose It’ type support plan, meaning the remaining time doesn’t expire until it’s used up. Any time remaining after a scheduled session may be used for future remote/phone support requests. If additional time is needed or extra time was used, you would buy another block of hours.
Sessions are held by appointment weekdays between 9 AM and 5 PM ET (last appointment at 4 PM), excluding U.S. holidays; after hours available and billed at time and half for every hour. Each remote session has a half hour minimum with any time thereafter billed in15 minute increments.
NOTE: Premier Support is different from your Software Assurance subscription which covers software updates and upgrades available for download from the web and basic email support for the duration of the software assurance term.