Terms and Conditions

We sincerely appreciate your business and thank you for choosing DidItBetter Software products and services.

Your purchase or use of our product(s) and services implies that you have read and accepted our Terms and Conditions. We reserve the right to change or modify current Terms and Conditions without prior notice. When you visit or shop within this website, you accept and are bound by these Terms and Conditions.

 

Orders and Payment Method

We accept bank issued debit and credit cards as a payment method: American Express, VISA, Mastercard, Discover. When you complete your order with a credit card payment on our online store, or by phone, the charge will appear on your cardholder billing statement as DidItBetter.com Odessa, FL (813) 977-5739. For orders over $1500, a company PO may be accepted with Net 10 day terms – contact us beforehand.

If the purchaser/cardholder is with a different company than the end user and has authorized you or your company to place an order on their behalf, provide the end user contact details when placing an order. Software licenses are licensed to the end user company who will be using the product. As the manufacturer of the software, DidItBetter Software requires the end user’s contact information for our licensing records at the time of purchase.

Your data will be used to process and fulfill any orders you place on the online store, support your experience throughout this website, and for other purposes as described in our Privacy Policy, including but not limited to product delivery, order fulfillment and licensing, product license activation, customer service, and technical support purposes. If you have any questions, contact us.

 

License Orders

If you purchased a new license, upgrade/crossgrade license, or software assurance renewal,the software is available as a download from our website Downloads area. For additional relationship license orders, check for updates and submit a registration request will be needed for the total number of relationships — the number of relationships previously licensed + additional number purchased.

For instructions on how to request your license key(s), go to Product Activation. Once the software is installed/updated, you would submit a registration request within the DidItBetter Software management console. When your order is processed/completed and our Licensing Desk received your registration request, license key(s) will be emailed to the end user. License keys are issued weekdays between 10 am and 4 pm ET within 1 to 2 business days from the time your completed registration request is received. Incomplete or incorrect registration requests will delay the processing of your request. Please note your Add2Exchange software license is a perpetual license for the version initially purchased and is licensed to the license address specified in the registration request; Add2Outlook licenses which are subscription-based are also licensed to the license address named in the registration request.

Software is licensed to end users. If you are a reseller purchasing on behalf of an end user, be sure to provide the end user’s complete contact details including end user company name, contact name of the individual authorizing the purchase at the end user company, end user’s phone and end user’s email address for our licensing records.

 

Support Orders

If you purchased a Proof of Concept (PoC) Trial Install Session, Premier Support , or a DidItBetter Software Annual Support plan, open a ticket online, or contact our Customer Care team or your dedicated DidItBetter Software consultant to help schedule remote/phone support session for you. Sessions are held by appointment during our normal business hours, weekdays between 9 am and 5 pm ET, excluding U.S. holidays.

 

Terms and Conditions

DidItBetter Software has an all sales final policy. There are no refunds and no returns once the solution license(s), software assurance subscription/renewals, add ons, service agreement/plans, support and/or hosted services purchased. No cancellations. The reason for this policy is you have the opportunity to fully evaluate the software in advance to determine it to be suitable for your needs and to receive support on the solution by email, or by purchasing a Proof of Concept trial installation session for remote assistance. You also have the opportunity to contact us beforehand for a license recommendation to make sure you select and buy the correct license/service/renewal. If you purchased a smaller license than the one needed, contact us for your upgrade options. By placing your order and purchasing anything on our online store, by phone, by mail and/or being emailed license activation keys, you have chosen to accept our ‘No Return’ policy and it is not possible to return any software licenses, products, or support/hosted services for a refund.

 

Shop with Confidence

Our website is registered with the Authorize.Net Verified Merchant Seal program. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards payments safely and securely for our clients. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. Authorize.Net adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, refer to the Authorize.Net Privacy Policy.

 

Need Help with an Order?

For sales assistance or if you need help placing an order, call (800) 837-8636 USA | Outside the USA +001 813 977 5739. You can also contact us on live chat, or by email.

 

Products, services, product descriptions, and prices for DidItBetter Software products, services, add ons, and any DidItBetter Software product/service offerings are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue or retire any products at any time. If you’re using a retired or discontinued product, contact us for available crossgrade options/pricing.