Premier Support

Premier Support covers remote/phone support services with one of our engineers for a block of time — up to 2, 4, 8, 15, 20 hours or more. Sessions are held by appointment weekdays between 9 AM and 5 PM ET, excluding U.S. holidays. Premier Support is time-based, rather than incident-based. Once the time is used up and if additional support is needed, you would purchase another block of hours. Contact us with any questions or for a recommendation.

DidItBetter Software Annual Support Plan covers remote/phone support for your licensed DidItBetter Software product for 1 year. Learn more

NOTE: Premier Support and Annual Support Plans are different from your software assurance subscription which covers your updates and upgrades on the licensed product available for download from our website Downloads area.