Description
For Add2Exchange Enterprise 365 Contacts licensees who have expired software assurance and would like to extend their software assurance subscription.
This 1 year software assurance renewal covers updates and upgrades on the licensed app available for download from the web and basic email support for the duration of the software assurance term. Basic email support does not cover third party product support, migrations, moves/reinstalling on new replication machine/vm, disaster recovery, email support requests escalated to higher level support for resolution, remote/phone support which require Premier Support.
Premier Support: 8 hours. Covers up to 8 hours of remote/phone support; sessions held by appointment during normal business hours, excluding holidays. Any overages from a previous block of Premier Support will be deducted from this block of hours. Any remaining time from a previous block will carry over. If during a session additional extra time is used or the remaining time is used up, you would purchase another block of hours at pricing in effect at that time. For overages/extra time used, you have three business day to purchase a block of hours or will automatically be billed at overage hourly pricing in effect at that time.