This covers up to 1 hour overage on your last block of support. This option is our regular hourly rate for third party product support or DidItBetter Software Premier Support Overages for those not renewing Premier Support. Remote support has a half hour minimum, any time thereafter is billed in 15 minute increments. Onsite service visits have a one hour minimum plus travel time; any time after the first hour minimum are billed in 15 minute increments. Sessions are held by appointment: Monday – Friday between the hours of 9 am and 5 pm ET (last appointment at 4 pm), excluding holidays; emergency support and after hours are billed at time and half.