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Thursday, March 11, 2010
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DidItBetter Sales Support
FREE Sales Support Resources
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Our business hours are Monday through Friday 9 a.m. to 5 p.m. EST excluding holidays.
Our DidItBetter Sales Support Team is available 9 a.m. to 5 p.m. EST. For more information and pricing on support services, please contact us 813 977 5739 ext. 199
By Phone
§ Customers in the USA: 800 837 8636
§ Customers outside the USA: 001 813 977 5739
By E-mail
Level 1 Remote Control "WebEx-like session"
Get a tour from one of our Software Specialists (only 9-5PM EST)
§ Start your remote support session now!
§ Find Out How Remote Support Works
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DidItBetter Software Support Services
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DidItBetter Technical Support
Support Lineup:
FREE Technical Support Resources
Immediate Emergency Business Critical Support
For immediate support contact us by phone:
Customers in the USA: 800 837 8636
Customers outside the USA: +1 813 977 5739
Business Critical support is available 7 days a week, 24 hours a day, including holidays. During normal business hours Monday through Friday 9 am to 5 pm EST, a technical team member will contact you within 15 to 30 minutes of your 24/7 Business Critical service agreement purchase; for after hours emergency support, you will be provided with a page-a-tech number to call and email address and our tech on call will respond to your request within 4 hours.
Priority Support Services
Priority support is available by appointment 7 days a week from 6 am to 10 pm EST, excluding holidays. The response time for priority support is same or next business day support. Priority support services start from $195.
Standard Support Services
Standard support is available by appointment Monday through Friday from 9 am to 4 pm EST, excluding holidays. Standard support services start from $99.
*Click here to test to make sure your system works with our support application.
Are you trying to...
Please click any of the links below for more information.
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Ø I need immediate support, what are my choices?
A: For immediate support please visit our online store to purchase
a priority support session or critical services agreement.
Ø What are the system requirements for Add2Exchange?
A: Click Here for Add2Exchange system requirements.
Ø Who can I contact if my trial has expired?
A: Please visit our online store to purchase our Add2Exchange Analysis & Certification service or contact your dedicated account representative.
Ø How many relationships do I need for my environment?
A: Click Here for more information or contact your account representative for a licensing recommendation.
Ø Do you offer remote support services?
A: Yes, remote support is available for all Level 2 and higher services. With remote support, one of our technicians will connect to your system to assist you with installation, upgrades, and/or troubleshooting - starting from $149. Visit our online store to view all levels of support.
Ø Are support service agreements available?
A: Yes, DidItBetter Software service agreements are available starting from $399 for a 4 hour standard service agreement. Click Here
Ø How do I contact technical support?
A: Click Here to fill out a Support Request form, and one of our team members will follow up with you.
Ø Do you provide third party software support including Microsoft operating systems and software?
A: Yes, we offer support for third party software including Microsoft operating systems, Exchange Server, Active Directory and more. Click Here for more information, or visit our online store to purchase your Level 5 service agreement - starting from $399 for 4 hours.
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Level 1
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Level 2
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Level 3
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Level 4
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Level 5
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DidItBetter Software Support Service Level Comparison
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24/7 E-Mail Support
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Remote Installation
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Remote Diagnostics
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Remote Upgrade
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Phone Support
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Add2Exchange Server Moves
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Add2Exchange Specialty Tool Support
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Add2Exchange Recovery & Migration Support
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Add2Exchange Toolbox License Availability
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Add2Exchange Analysis & Certification
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3rd Party product Support
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Microsoft Operating Systems Support
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Exchange Server Support
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IIS Support
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Active Directory Support
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SQL Support
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Communication & Network Security Support
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More Info
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More Info
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More Info
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More Info
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 Level 1
Level 1 includes DidItBetter Software solution email support.
- Licensed End Users with a valid Add2Exchange software subscription FREE
- Current Version Upgrade licensees with a valid software subscription FREE
- Licensed End Users with an expired software subscription Buy Now
Level 1 Support does not include remote support. For Level 1 support, we do not connect to the end user's systems. If a licensed end user needs Level 2 support within 2 weeks of license purchase date, the Level 2 Support remote session is available at reduced rate of $99 (savings $100).
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Level 2
Level 2 Support Overview
Our DidItBetter Software Support team will connect to the end user’s system for DidItBetter solution installations, upgrades, troubleshooting, and/or diagnostic. Level 2 Support excludes third party product support issues. NOTE: A remote diagnostic may require escalation to higher level support.
- Standard Level 2 Remote Installation Session
By Appointment: Available Monday – Friday 9 am to 4 pm EST, excluding holidays. The average remote installation session takes up to 1 hour. Should your session require Level 3 or higher support services, additional charges will apply with payment due at the end of the session. $149 Buy Now
- Priority Level 2 Support
For anyone who requires immediate phone/remote assistance with DidItBetter Software solutions outside normal support hours. By Appointment: Available 7 days a week 6 am – 10 pm EST, excluding holidays. Should your session require Level 3 or higher support services, additional charges will apply with payment due at the end of the session. $195 Buy Now
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Level 3
- Standard Level 3 Add2Exchange Specialty Tool Support
Level 3 Support covers unlicensed Add2Exchange Recovery & Migration Manager service, Level 1 and Level 2 services. By appointment: Monday – Friday from 9 am to 5 pm EST (last appointment at 4 pm), excluding holidays. NOTE: Level 3 Support may require escalation to higher level support. $299 Buy Now
- Priority Level 3 Add2Exchange Specialty Tool Support
This Priority Level 3 Support covers unlicensed Add2Exchange Recovery & Migration Manager service, Level 1 and Level 2 services. By appointment: 7 days a week from 6 am to 10 pm EST, excluding holidays. NOTE: Level 3 Support may require escalation to higher level support. $495 Buy Now
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Level 4
- Standard Level 4 Add2Exchange Specialty Tool Support
Standard Level 4 Support covers both unlicensed Add2Exchange ToolBox and Recovery/Migration services for Add2Exchange server moves, start overs, recovery and/or migration services. The end user can feel confident the service is done right while being trained on best usage. By appointment: Monday – Friday from 9 am to 5 pm EST (last appointment at 4 pm), excluding holidays. Level 4 Support also includes Level 1, Level 2, and Level 3 service. NOTE: Level 4 Support may require escalation to higher level support. $399 Buy Now
- Priority Level 4 Add2Exchange Specialty Tool Support
Level 4 Support covers both unlicensed Add2Exchange ToolBox and Recovery/Migration services for Add2Exchange server moves, start overs, recovery and/or migration services. The end user can feel confident the service is done right while being trained on best usage. Level 4 Support also includes Level 1, Level 2, and Level 3 service. By appointment: 7 days a week from 6 am to 10 pm EST, excluding holidays. NOTE: Level 4 Support may require escalation to higher level support. $595 Buy Now
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Level 5- Covers support for 3rd Party Products & DidItBetter Software Solutions
Level 5 Prepaid Standard Service Agreements for DidItBetter Software &/or 3rd party Product Support
Level 5 covers 3rd party product support such Microsoft operating system, Exchange Server, IIS, Active Directory, SQL, security, communications and/or network support issues. Level 5 services are prepaid service agreements. Each session has a one hour minimum with any time thereafter billed in 15 minute increments. By Appointment: Monday – Friday from 9 am to 5 pm EST (last appointment at 4 pm), excluding holidays.
- 4 Hour Prepaid Standard Service Agreement $399 Buy Now
- 8 Hour Prepaid Standard Service Agreement $720 Buy Now
- 15 Hour Prepaid Standard Service Agreement $1305 Buy Now
Level 5 Priority Service Agreement
Level 5 covers 3rd party product support such Microsoft operating system, Exchange Server, IIS, Active Directory, SQL, security, communications and/or network support issues.This is a prepaid priority service agreement for DidItBetter Software phone/remote support services. Each session has a one hour minimum with any time thereafter billed in 15 minute increments. By Appointment: 7 days a week from 6 am – 10 pm EST, excluding holidays.
- 4 Hour Prepaid Priority Service Agreement $595 Buy Now
- 8 Hour Prepaid Priority Service Agreement $1150 Buy Now
- 10 Hour Prepaid Priority Service Agreement $1499 Buy Now
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Add2Exchange Monthly Remote Update Services
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With our Add2Exchange Remote Update Service and a valid software subscription in place, our technicians will remote in once a month to check the stability and configuration of Add2Exchange. In addition, they will run preventative diagnostics, repair any issues they locate, upgrade the software as needed, and e-mail a report to a designated contact detailing the maintenance. This is a worry free solution which will ensure your software is up to date and working to your business needs.
Bronze Plan: Only $100 per month
- Covers lvl 1, 2 & 3 service only --capped at 1 incident per-month (or until incident is fully resolved)
- Prepay in full to receive a 10% discount on your purchase and a 10% discount on regular price lvl 4 and 5 services.
- Pay month by month to receive a 10% discount on regular price lvl 4 and 5 services.
(24/7 Business Critical Service Agreements and licenses not included.)
*Note: Does not include server moves, Add2Exchange license transfers, and/or Recovery and Migration license
Silver Plan: Only $199 per month
- Covers lvl 1, 2 & 3 service only--unlimited use of support
- Prepay in full to receive a 10% discount on your purchase and a 10% discount on regular price lvl 4 and 5 services.
- Pay month by month to receive a 10% discount on regular price lvl 4 and 5 services.
(24/7 Business Critical Service Agreements and licenses not included.)
*Note: Does not include server moves, Add2Exchange license transfers, and/or Recovery and Migration license
Gold Plan: Only $275 per month
- Covers lvl 1-4 service only-- Unlimited use of support
- Up to 3 server moves in 1 calendar year for same licensed end user. (Use them or lose them)
- Prepay in full to receive a 10% discount on your purchase and a 10% discount on regular price lvl 4 and 5 services.
- Pay month by month to receive a 10% discount on regular price lvl 5 services.
(24/7 Business Critical Service Agreements and licenses not included.)
*Note: Does not include Add2Exchange license transfers, ToolBox license and/or Recovery and Migration license
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Add2Exchange Monthly Remote
Update Service
Agreements
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Bronze
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Silver
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Gold
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Unlimited Level 1
Support
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Level 2
(Service Only)
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1 per month
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Unlimited
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Unlimited
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Level 3
(Service Only)
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1 per month
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Unlimited
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Unlimited
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Level 4
(Service Only)
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Unlimited Support (Service Only)
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Add2Exchange Server Moves:
up to 3 per calendar year
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Recovery & Migration Support
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ToolBox Support
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Pricing
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$100 Per Month
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$199 Per Month
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$275 Per Month
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Sync Software for Outlook Calendars, Contacts, Tasks, Exchange Public Folders & Windows Mobile Devices
(Blackberry/iPhones/Smartphones/Pocket PCs/PDAs): Add2Exchange :: Add2Outlook
Add2Exchange Add Ons: Recovery & Migration Manager :: ToolBox :: FolderMatic :: AlertQuest High Availability Monitor
Server-based Centralized Folder Creation & PST Management: FolderMatic Clone-A-Folder
Monitoring Solution for Applications &/or Critical Services on a PC: AlertQuest High Availability Monitor
Outlook Group Task Management: TaskController DidIT! CRM & Lead Management Software for Microsoft Office: DidIT!
Solutions Overview Compare DidItBetter Solutions Buy Now
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The information presented is for purposes of information only. All solutions are available as web downloads.
Add2Exchange, Add2Exchange for Calendars, Add2Exchange for Contacts, Add2Exchange for Tasks, Add2Outlook, Add2Outlook for Calendars, Add2Outlook for Contacts, Add2Outlook for Tasks, DidItBetter Software, DidIT!, FolderMatic Clone-A-Folder, AlertQuest High Availability Monitor, Add2Exchange Recovery & Migration Manager, Add2Exchange ToolBox, TaskController and any other DidItBetter Software product names are the respective trademarks or service marks of Advantage International Inc/DidItBetter.com Software. in the United States and/ or other countries.
Microsoft, Windows, Windows NT, Small Business Server, Exchange Server, Outlook, Microsoft Office, SQL, Visual FoxPro, Word, Excel, Access, and any other Microsoft products are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
NOTE: All sales final. No returns once any solution, support, software maintenance, or add on is purchased or license key issued.
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