| 1. | You have the right to a better user experience by reading this manual. Informed customers make their own experiences better. "RTFM". |
| 2. | You can get FREE email technical assistance within your Software Maintenance plan. You can use the Technical Support Knowledge base absolutely FREE. Here are the links: |
| 3. | You have the right to contact and receive support Monday through Friday from 9 a.m. to 5 p.m. EST. Rates for phone, Remote Support and Priority Support can be found at our online store by clicking Support Options under the Categories bar. |
| 4. | You have the right to have your configuration certified, the package installed, upgraded and/or configured for you for a reasonable fee by one of our certified technicians. Most people who select this option are glad they did and often comment that it was the best money ever spent for support. |
| 5. | You can escalate your issue to have Remote Installation by one of our certified Techs or purchase Incident Support. After purchase, licensed end-users have FREE email support for 6 months and can purchase extended Software Maintenance. We also offer Priority Support on a fee basis, which includes immediate phone and/or remote assistance. Call, or visit our online store and click Support Options under the Categories bar. |
| 6. | You have the right to have your ideas and suggestions for increased functionality heard, acknowledged and considered for future upgrades. |
| 7. | You have the right to have your upgrade request escalated to a custom request and formally quoted. |
Thank you for the opportunity to be of service.
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