| • | FolderMatic only works with Server Side Mailboxes, and not personal mailbox folders (not PST files). |
| • | Make sure you are logged in as the Service Account to add or change Cloning Relationships. |
| • | Please make sure you have ALL hot fixes and updates applied to your Exchange Server and .Net Framework. It is also helpful to have your Exchange Server in the best possible configuration. Microsoft provides a tool for proper Exchange Configuration – Run Microsoft's Exchange Server Best Practices tool found at: http://support.microsoft.com/default.aspx?scid=kb;en-us;892213 |
| • | The folders created in FolderMatic can be synchronized to a user's mobile device if it is included in the Send/Receive Settings of ActiveSync, Intellisync, Windows Mobile or whatever other software you use to get information from Outlook into the mobile device. Often these new folders that are created must be manually added as inclusions to the Send/Receive Settings in Outlook or your synchronization software. If they are not appearing on your mobile device, check there. |
| • | Against better advice, some users have installed FolderMatic on a machine with Outlook and the optional CDO component (Add/Remove Outlook Settings) combined with a third party product called "Express Click Yes" or "Mapilabs" to eliminate the Outlook security warnings. This type of installation is not recommended, but it has been tested and it works. It is not recommended since you are installing a program that will circumvent a security feature, which is never wise. |
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