Prerequisite 4: Initialize the Service Account Mailbox

If you have not set up mailbox management through Outlook as outlined in the previous section, you must initialize the Service Account mailbox and Active Directory attributes by opening the mailbox in Outlook or Outlook Web Access.

Once you open the Service Account's mailbox, Exchange will fully inherit all the permissions to the mailbox and create the Active Directory mailbox attributes for the account.

Initializing the Service Account Mailbox with Outlook Web Access.

Open up Outlook Web Access (OWA) for the Service Account so the profile is fully initialized by Exchange.  Typically you can point your web browser to http://localhost/exchange to do this.

Initializing the Service Account Mailbox with Outlook from a Workstation

Important: Do NOT install Outlook on either your Exchange Server nor the Cloning Server.

Log on to a workstation as the Service Account and create an Outlook profile through the Mail Control Panel applet.