A Note from your DidItBetter Software Technical Support Team

Let's start by building a good relationship between you and our support team.  It is a good idea to read this document in its entirety because, as with any powerful tool, it is best to be familiar with the ALL of the practical aspects of FolderMatic Clone-A-Folder for Microsoft Exchange  operation before using it on your mission-critical data.

Please do not install the solution before reading this manual, as there are some prerequisites you HAVE to do before you have a successful trial.  As always, back up your data FIRST, before installation and operation.

This manual and software is the product of thousands of past man hours of programming, testing, requests and feedback from people like YOU.  Please share your suggestions on making our products serve you best.  Email your suggestions to Ai@diditbetter.com.

Again, continue reading this document fully so you understand the necessary configuration for proper operation.  It is NOT a trivial application.  You need to install it as a specific user with specific permissions, and no, your Administrator or Domain Admin does not have the proper permissions.  If you have a problem, we have a complete section of Technical Bulletins and Frequently Asked Questions on the web at www.DidItBetter.com.  We know that traditionally these resources are more fluff than buff, but our Technical Bulletins section can help you find every issue the support team has encountered, complete with recommendations and resolutions, 24 hours a day.  Please use these resources.   We guarantee they will be helpful for you and will not only help us serve you better and faster but can even eliminate many common issues before they even happen.

Thanks for helping us build a great support relationship.

The DidItBetter Software Team