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Your 7 Rights as a DidItBetter Software Licensee

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1.You have the right to a better user experience by reading this manual.  Informed customers make their own experience better.
2.Licensed users have the right to FREE email support within your Software Maintenance plan as well as free access to software package upgrades.  Our Technical Support Knowledge base is also absolutely FREE:

FAQs

http://www.diditbetter.com/FAQs.aspx

Technical Bulletins and Supporting Files

http://www.diditbetter.com/A2E_Bulletins.aspx

Documentation

http://www.diditbetter.com/Documentation.aspx

Support requests

http://www.diditbetter.com/SupportRequest.aspx
3.You have the right to phone or remote support on an incident basis for a reasonable fee, Monday through Friday from 9 a.m. to 5 p.m. EST.
4.You have the right to escalate your case to Priority Support for an additional fee.  Priority Support cases are handled on ahead of other cases and, at the discretion of DidItBetter Software, may be handled outside of regular business hours.
5.You have the right to have your configuration certified, the package installed, upgraded and/or configured for you for a reasonable fee by one of our certified technicians.
6.You have the right to have your ideas and suggestions be heard, acknowledged and considered for future upgrades.
7.You have the right to have your feature request escalated to a formally quoted development request.

For any of the above support options, call 800-837-8636, or visit:

http://store.diditbetter.com/

and select one of the support options under Categories.

Thank you for the opportunity to be of service. We look forward to working with you.

 

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