Let's start by building a good relationship between you and our support team. It is a good idea to read this document in its entirety because, as with any powerful tool, it is best to be familiar with the ALL of the practical aspects of Add2Exchange operation before using it on your mission-critical data.
Please do not install the solution before reading this manual, as there are some prerequisites you have to do before you have a successful trial run. As good advice please back up your data FIRST, before installation and operation.
This manual and software is the product of thousands of man hours of programming, testing, requests and feedback from people like YOU. Please share your suggestions on making our products serve you best. Please email your suggestions to ai@diditbetter.com.
If you have a problem, we have a complete section of Technical Bulletins and Frequently Asked Questions on the web at:
http://www.diditbetter.com/Documentation.aspx
Our Technical Bulletins section can help you find almost every issue the support team has encountered, complete with recommendations and resolutions, 24 hours a day. Please use these resources.
Thanks for helping us build a great support relationship.
The DidItBetter Software Team