For trial users evaluating a DiditBetter Software solution OR for licensees with a valid software subscription in place, we offer email support for FREE.  Email Support is handled on first come first serve basis with an average response time of 24 to 48 hours via email. Trial users and licensed end users with a valid software subscription may submit an online Support Request or email the Support team anytime. Your request will be placed in the queue and the first available support professional will review your request . 

• DidItBetter Software Support Request
  If you cannot find the answer to your question in the documentation, FAQs, or Technical Bulletins, licensees with a valid software subscription may submit an online Software Support Request ...click here.

IMPORTANT! Email support does not include remote support services,  third party product support or same day priority support services. Should your request be escalated to higher level support services, we will provide a service recommendation. Once you purchase the service, the technical team member will then move forward in troubleshooting the issue.

If you need immediate support, please call us 800-837-8636 or +1 813 977 5739 to purchase your priority support session.

With each Diditbetter.com software license purchased, they now come with a FREE 1 year long software subscription allowing you to upgrade for free on or before that day.  Upgrading after that date will stop the software from operating since that later version is outside your original license. With current software subscription in place you are eligible for free updates and free EMAIL support on your licensed solution . You can easily take advantage of new enhancements and added functionality for your licensed solution, and you will get updates for FREE as long as your software subscription is valid.  If it expires, and you are within 30 days, you can simply  purchase an extension of the a subscription as a renewal. If it is longer than 30 days since you expired, you will need to purchase a current version upgrade.  With a valid software subscription in place, you may also purchase additional folder relationships, add ons or modules for your existing license. 

When purchasing your new license, renewal or current version upgrade, you may extend your software subscription subscription from our standard 1 year to 2 years or 3 years.

Please note: Software subscription does not cover remote support services, special add-ons, modules, or third party product support.  Remote support for Diditbetter.com Software issue resolution starts at only $149 for the next scheduled opening the next business day.

If your software subscription expires, you will not be eligible for free updates or free upgrades or free email support or add ons and will either need to purchase a Subscription Renewal or a Current Version Upgrade License prior to upgrading as mentioned previously.
 

How do I tell if I am current and can upgrade for free? 

The original license email sent to you has the expiration information you are looking for.  If this communication is not handy, then open the Add2Exchange Console or (Diditbetter.com software tab) and  the subscription expiration date is specified in there. In the case of Add2Exchange, it is located in the title bar next to the folder type of the relationships and also in the licensing dropdown.  If this is not available, you can always call us for the information.

Ask one of our DidItBetter account representatives about our Add2Exchange monthly remote update services designed to help you stay current with all new updates completed by one of our certified technicians monthly as long as your software subscription stays active -- only $100 per month. 

To take advantage of the latest enhancements, updates and upgrades for your licensed solution, make sure you keep your software subscription for your licensed solution(s) active. We offer 1, 2, or 3 year software subscription renewals for your licensed solution(s). Please note: Software subscription does not cover special add-ons or modules or 3rd party product support or remote support. 

Once you purchase your renewal, please note the subscription renewal begins at the software subscription's expiration date.

• Example 1:  If your software subscription expires on November 1, 2008 for Add2Exchange for Calendars and you purchased a 1 year renewal on October 15, 2008, the software subscription renewal is valid from November 1, 2008 to October 31, 2009.
   
• Example 2: If your software subscription expires on November 1, 2008 for Add2Exchange for Calendars and your Add2Exchange for Contacts expires on December 1, 2008 and you purchased a 1 year renewal on October 15, 2008 for each of your licenses, the software subscription renewal is valid from November 1, 2008 to October 31, 2009 for Add2Exchange for Calendars and for Add2Exchange for Contacts software subscription renewal is valid from December 1, 2008 to November 30, 2009.

To place your renewal order before your software subscription expires, please call us (800) 837 8636 or customers outside the USA call +1 813 972 7986 or email us.

If your solution has been retired or discontinued, please call us at 800 837 8636 or 001 813 977 5739 for your free quote on a crossgrade license:

• P2P Synchronizer has been placed on the retired solutions list effective November 6, 2006 and is no longer supported. For synchronization, visit Add2Exchange for a server-side solution or Add2Outlook for client side solution.
   
• ContactXchange has been placed on our retired solutions list effective September 22, 2005. For contact synchronization solution, learn more about our server-side solution Add2Exchange for Contacts or client-side solution Add2Outlook for Contacts.  
   
• CalendWare has been placed on the retired list effective June 16, 2005 and is no longer supported.   For calendar synchronization solution, visit Add2Exchange for Calendars for a server-side solution or Add2Outlook for Calendars , please email us or call us at 813-977-5739 for pricing and more information.