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For trial users evaluating a DiditBetter Software solution OR for licensees with a valid software maintenance policy in place, we offer email support for FREE.  Email Support is handled on first come first serve basis. Trial users and licensed end users with valid software maintenance may submit an online Support Request or email the Support team anytime. Your request will be placed in the queue and the first available support professional will review your request. 

• DidItBetter Software Support Request
  If you cannot find the answer to your question in the documentation, FAQs, or Technical Bulletins, licensees with valid software maintenance may submit an online Software Support Request ...click here.

IMPORTANT! Email support does not include remote support services. In situations where a remote session is needed, you will need to purchase one of our remote support sessions listed under DidItBetter Software Standard Support Options in order to troubleshoot your issue. Email support also does not cover 3rd party product support. 

Your license comes with 6 months of free software maintenance. We are constantly adding enhancements and new functionality to our solutions. With software maintenance, you are eligible for free updates and free email support for your licensed solution while your software maintenance policy is active. To take advantage of these enhancements and new functionality for your licensed solution, you will either need to purchase a Current Version Upgrade License if your software maintenance expired OR you can get it for FREE by keeping your Software Maintenance valid. If you let your software maintenance expire, you will not be eligible for these free updates or free upgrades or free email support. 

When purchasing your license, you may choose to extend your software maintenance and email support to 1 year, 2 years  or 3 years from our standard 6 months. Please note: Software Maintenance does not cover special add-ons or modules or 3rd party product support or remote support.

To take advantage of the latest enhancements, updates and upgrades for your licensed solution, make sure you keep your software maintenance for your licensed solution(s) active. Please note: Software Maintenance does not cover special add-ons or modules or 3rd party product support or remote support.  We offer 1, 2 or 3 year software maintenance renewals for your licensed solution(s).

Once you purchase your renewal, please note the software maintenance renewal begins at the software maintenance expiration date.

• Example 1:  If your software maintenance expires on November 1, 2006 for Add2Exchange for Calendars and you purchased a 1 year renewal on October 15, 2006, the software maintenance renewal is valid from November 1, 2006 to October 31, 2007.
  
• Example 2: If your software maintenance expires on November 1, 2006 for Add2Exchange for Calendars and your Add2Exchange for Contacts expires on December 1, 2006 and you purchased a 1 year renewal on October 15, 2006 for each of your licenses, the software maintenance renewal is valid from November 1, 2006 to October 31, 2007 for Add2Exchange for Calendars and for Add2Exchange for Contacts software maintenance renewal is valid from December 1, 2006 to November 30, 2007.

To renew your Software Maintenance before it expires, please download the renewal order form, print it, complete it and fax back to 813-972-7986. Click here  to download your Software Maintenance Renewal Order Form. 

• P2P Synchronizer has been placed on the retired solutions list effective November 6, 2006 and is no longer supported. For synchronization, visit Add2Exchange for a server-side solution or Add2Outlook for client side solution. If you are a P2P licensee and would like to crossgrade, please downloadand complete the Crossgrade Order Form.
  
• ContactXchange has been placed on our retired solutions list effective September 22, 2005. For contact synchronization solution, learn more about our server-side solution Add2Exchange for Contacts or client-side solution Add2Outlook for Contacts.  
  
• CalendWare has been placed on the retired list effective June 16, 2005 and is no longer supported.   For calendar synchronization solution, visit Add2Exchange for Calendars for a server-side solution or Add2Outlook for Calendars , please email us or call us at 813-977-5739 for pricing and more information.
  

If your software maintenance expired for your licensed solution and you need to purchase the upgrade, please download the order form and select the Current Version Upgrade for your licensed solution. Print, complete and fax back to (813) 972-7986.  Click on Buy Now and select Order Forms to download the Software Maintenance Renewal Order Form for your Licensed Solution.

We can assist trial users or licensees with the installation, troubleshooting or upgrade of DidItBetter solutions. We offer phone and remote installation services, upgrade support services, and immediate priority support services Monday through Friday from 9 a.m. to 5 p.m. EST excluding holidays - last appointment available is 4 p.m. EST. After Hours Support is available.

For more information on any of our support programs, please email us or call us at (813) 977-5739. 

If you are interested in customization, click here to email us your detailed specifications and requirements.