Contact Information

Business Hours

Our business hours are Monday through Friday 9 am to 5 pm ET, excluding holidays.

For accounts with Premier Support in place, remote sessions are held by appointment; session times are available between the hours of 10 am and 4 pm ET. After hours or weekend support is also available by appointment scheduled in advance and billed at after hour rates; for Premier Support services, click here for available support options.

By Phone

Customers in the USA: 813 977 5739

Customers outside the USA: 001 813 977 5739


  • Submit a Support Request to open a ticket online for email support, OR if you have Premier Support in place and would like to schedule a session with a tech.
  • Support Forums: Search our knowledgebase, forums, FAQs, technical articles for answers to your technical questions.
  • Pre-sales and licensing questions, or if you're not sure which support option you need:

Reseller Partner Program

IT professionals: If you're interested in referring your customers or becoming an authorized reseller of our DidItBetter Software solutions, please visit our Affiliates area to learn more about our Referral Agent Partner and our Authorized Reseller Programs. Please email any enrollment questions on either of our partner programs to:

Hosted Exchange Service Providers/Office 365 Resellers

If you offer shared hosted Exchange services and would like to resell our Add2Outlook client-side sync product, please email us.

By Mail

17633 Gunn Hwy. #149
Odessa, FL 33556 USA

Live Chat

Please click the Live Chat button attached the right side of this window.

News feed

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