Q: Can I install Add2Exchange as Administrator?
A:  NO, do NOT install Add2Exchange as Administrator.

Q. Can I create an item in my Private Calendar and have it somehow tie into the group Calendar?
A. YES. Add2Exchange was designed for users with this requirement from handheld PDA devices in mind. There can even be 2 Calendar Relationships for this use, one from Public-to-Private and one from Private-to-Public, if the Private appointments should show up on the Public. Since the Public Calendar folders are not available offline on most PDAs, Add2Exchange makes a copy from a “group” or “Public” Calendar of everything within the definable date range and puts a copy in your personal Calendar. Again, to go from Private-to-Public, and make appointments from your personal Calendar to your Public Calendar, you will need to set up the other Relationship.

Q. When I set up Add2Exchange I set up the synchronization mode for timed synchronization for every 2 hours. Once I have set this up can I also do it on demand and if so how?
A. Yes, close the console and start the A2E service. The service will begin synchronization within five minutes of the service being started.

Q. When I create an appointment in the Public Calendar, Add2Exchange copies it to my personal Calendar. Then I make a change to the item in my personal Calendar in that appointment at a later date. Will Add2Exchange overwrite the one I changed the next time it syncs? Can I make changes to an item that has been copied over to my personal Calendar like meeting notes without it being overwritten?
A. First question, Yes it can be overwritten depending on your Relationship, but you can also specify that the program will untie the changed copy and make a new tied copy from the Source. Second question, yes you can make changes and keep those changes. You will need to make sure that you do not have the option in your Console to “overwrite the changed Destination item” and instead select preserve changes and make a new tied copy. If this option is selected the program will overwrite any changes that you make the next time it synchronizes. If it is not checked and the item has been changed, it will untie the changed item and make a new copy of the Public Calendar appointment with whatever is in the Public store.

Q. Does the software have to be installed on an Exchange server, or can it be installed on any file server?
A. Either. You can install this on a Utility file server but should install this directly on the Exchange Server. If you CANNOT install anything on even a file server, or can not get the permissions required to create a service account, consider the Add2Outlook product that has similar functionality but is installed on a Workstation. We do not suggest A2O over A2E, only in the case where users have PST files or can not get access to the server, as in a hosted environment. A2E is ALWAYS the better option. The Add2Exchange Service Account has to be a local machine administrator with the permissions specified in the manual set up in System Manager and User Manager BEFORE INSTALLATION.

Q: You said your product does 2-way synchronization. I only want 1-way. Can Add2Exchange do this?
A: Yes, just set up the single Relationship from the Private Calendar to Private Calendar (or whatever combination fits your business need). If you want both ways, just add the other Relationship. Each Relationship can be unidirectional or bidirectional. Unidirectional means it goes from Source to Destination and any changes on the Destination do not get synchronized back to the Source. Bidirectional Relationships can be edited (or deleted) in either location and the change will go back to the Source.

Q. What do you mean by Exchange Organizational Unit (EOU) domain license?
A. A license per EOU refers to the unique key that covers all users in a single Exchange organizational unit (EOU) as defined in Exchange. Most organizations have all users in one Exchange Organizational Unit. A single user or multiple user licenses are tied to that user’s unique user address and is nontransferable to other users. An unlimited license per organizational unit covers all users in the organization at any time in the present and any new users in the future. Note: Add2Exchange will NOT synchronize folders between two different domains or Exchange Organizational Units.

Q: How does Add2Exchange handle Recurring Meetings?
A: We made an enhancement to Add2Exchange so recurring meetings do synchronize. That is, they will push down changes and you don’t need to manually delete the recurring meeting and recreate it to get changes to come across. However, this has a downside in one scenario: when you have reminders set on the recurring meetings in the source calendar, the reminders will overwrite the reminder setting in the destination. So if a user has dismissed a reminder on a recurring meeting and the source item gets changed, the newly synchronized copy will reset the reminder and it will go off again. This is an annoyance, but it does not affect most users since most users synchronize public calendars to their users, which don’t tend to have reminders in the first place.

In addition, we have updated it so there is a global option to control this behavior. You can choose either of the two methods for recurring meetings: synchronize and have reminders be reset, or only make an initial copy and do not synchronize changes. The default is to synchronize. This works for most users.

Q: Do I have to reinstall the program once I buy it?
A: No, since you have the trial version already installed, you won’t need to reinstall the program when you buy it unless a new update has been released – and then it is highly recommended. Follow the Instructions for Getting Your Activation Key. Once you submit your registration request needed to issue your registation key, we will generate your unique key and email it back to you. All you need to do is copy and paste the key in Step 3 and your solution will be activated. Please note: Incomplete or incorrect registration requests may delay the processing of your registration key. In your registration request, please make sure you provide the licensed end user's company, end user's name (i.e. the person authorizing the purchase), end user's email address,  end user's phone number.

Q: Do Relationships stay when uninstalling and installing Add2Exchange?
A: Yes.  Relationships are preserved so that upgrades do not require rebuilding relationships.

Q: Does Add2Exchange work under Outlook Web Access?
A: YES! One issue for users is that OWA cannot allow for Private appointments. This means that potentially all appointments would have to be synchronized, or you would have to assume that you could not make Private items from OWA. Now Add2Exchange can synchronize with advanced features that will allow for Private appointment trigger by special user definable triggers when you make the appointment that make it Private.

Q: What can we expect if we upgrade a workstation from Outlook 2002 to Outlook 2003?
A: It doesn't matter which Microsoft Outlook client or PDA you use with Add2Exchange.

Q: If the Add2Exchange software can be installed on any file server, can it be administered remotely (PCAnywhere, Citrix or Terminal Server)?
A: Yes. Often we find it helpful to remotely support new users with Level 2, 3 and 4 Technical support.

Q: Are there any conflicts with the software and anti-virus software (McAfee)?
A: No. The server-side application has no reports of any problems with any other programs at this time. Our client-side applications are more dependent on any other Outlook com add-ins loaded on the machine (and therefore conflicts are more likely) but again, we have no reports in the user base with any conflicts with Add2Exchange.

Q: The Add2Exchange Service Account cannot log on to the file server or Exchange server.
A: The Add2Exchange Service Account must be a member of the local servers' administrators group in order to log on to the file server or Exchange server. If it is a domain controller, it just must be part of the administrator’s group – not the domain admins. See the Technical Bulletin area  for more information.

Q: During the Add2Exchange install, the service does not start.
A: This is normal. Start the service after all your Relationships are made and you close the console and reply YES to start the service.

Q: If I log off the server with the Add2Exchange account, will the Relationship setup still run correctly?
A: Logging off does not affect the Add2Exchange synchronization process. Add2Exchange functions as a Windows Service that "Loops" based on the interval you set via the Utility Screen within Add2Exchange's Console. This means all Relationships will execute while the machine is on and the Add2Exchange Service is running no matter which user is currently logged on or if the machine is not logged on at all.

After 10 cycles of the Add2Exchange Service it stops and restarts itself in order to reset the Microsoft Exchange communication channel (CDO) as is per Microsoft's Best Practices. So if you ever momentarily see the Add2Exchange Service in a stopped state, or see an event in the event log, it may be in the middle of restarting itself. You can tell if you check in the Task Manager for the Add2Exchange Service Restart.exe program. This is the reset utility which the Add2Exchange Service calls after the 10th consecutive synchronization process.

Q: Is there a way to tell if my Exchange server is set up/configured correctly?
A: The Microsoft Exchange Server Best Practices Analyzer Tool is designed for administrators who want to determine the overall health of their Exchange servers and topology. The tool scans Exchange servers and identifies items that do not conform to Microsoft best practices. The Exchange Server Best Practices Analyzer programmatically collects settings and values from data repositories such as Active Directory, registry, metabase and performance monitor. Once collected, a set of comprehensive ‘best practice’ rules are applied to the topology.

Administrators running this tool will get a detailed report listing the recommendations that can be made to the environment to achieve greater performance, scalability and uptime.

Supported Operating Systems: Windows 2000, Windows Server 2003, Windows XP

NOTE: It is recommended that this tool is installed and executed on a workstation rather than an Exchange server.

Here is the link:
http://www.microsoft.com/downloads/details.aspx?familyid=DBAB201F-4BEE-4943-AC22-E2DDBD258DF3&displaylang=en

Q. Is Add2Exchange software loaded on both the server and the workstations or just the Exchange Server?
A. Add2Exchange is only installed on the Exchange or utility server as per our best practices. There is no Workstation install.

Q. Will the Exchange server have to be taken down during install of Add2Exchange?
A. Add2Exchange requires Microsoft .Net framework. If this is not installed, you may need to install the Microsoft .Net services on your server and then reboot and then add additional updates. If the .Net framework has been installed and updated, your server will not have to be rebooted.

Q. I have another Diditbetter.com Software product such as Add2Outlook or P2P Synchronizer installed on my workstation computer. Will this cause problems with Add2Exchange?
A. Add2Outlook, P2P Synchronizer and other DidItBetter.com Software products are aware of each other and will not synchronize the same set of folder items. What this means in practice is that both may operate on items residing on the same server as long as the relationships do not target folders in common. It is recommended that you remove these products and replace their relationships with Add2Exchange relationships. If you are removing other DidItBetter.com Software products, be sure to delete the relationships prior to uninstalling the product. This insures that synchronization information from the old product is not left in Exchange, which would prevent the new relationship from operating as expected. If you have already uninstalled the old software without deleting the relationship, consult the Technical Bulletins area of our website to find out how to remove DidItBetter.com synchronization information from Exchange items.

If you are a licensee of a DidItBetter.com Software product that you are replacing with Add2Exchange, please call us about your cross-grade options or click on Purchase, Buy Now and scroll down to the Crossgrade Order Form for pricing.

Q. We are running Exchange 2000 Standard. Add2Exchange was tested and as soon as it starts synchronizing, my CPU just sits at 30% (Store.exe). I must have something that is conflicting with something here as it is a working product as I am told.
A. The program momentarily amps the CPU and connection to the Exchange Server during the time of synchronization. Usually it stays around 25-50% and does not go to 85-95%. Although we have not encountered any conflicting programs, there is a potential for conflicts with any combination of programs operation. If you have questions or think you have a problem, please email us.

Q: How long is the Add2Exchange trial period? What happens when the trial version expires?
A: The trial version is 21 days. When your trial period ends, it stops working with no effect on any of the items you have already created. The Add2Exchange program won’t synchronize any new Calendar items, Contact entries, or Tasks or make updates to the ones that have been synchronized already during the trial. The Trial version is the same as the live version, only it has a time limit. The trial is available in the Downloads area.  You will need to purchase a license to continuing using the software.