|
| * 4. Phone Number & Extension |
|
| |
|
|
| * 6. Solution with issue: |
|
|
|
| * 7. You are a: |
|
|
|
| 8. If you are a trial user, are you near the end of your trial period? |
|
|
|
|
|
| * 9. Please include the version you are running, detail your problem and when you first noticed it. |
|
|
|
|
| 10. If you are getting an error message, what does the error message say exactly: |
|
|
|
|
| 11. Please copy and paste your "Export Settings" information from your troubled system available from the Support or Buy/Help option to assist us in issue resolution. |
|
|
|
|
| * 12. What situation best describes your workstation installation: |
|
|
|
| 13. If Other, please specify: |
|
|
|
|
| 14. Which version of Outlook are you running? |
|
|
|
|
|
| 15. What situation best describes your server installation? |
|
|
|
| 16. If Other, please specify: |
|
|
|
|
| 17. Which Exchange Server service pack are you running? |
|
|
|
|
|
| 18. How many users in your organization? |
|
|
| 19. How many users is this application set up to service? |
|
|
|
|
| 20. Do your users use mobile devices ( PDAs, smartphones, etc)? |
|
|
| 21. If yes, please specify the type of mobile device(s): |
|
|
|
|
| 22. Assuming the program was working at one time, have you or anyone else installed software, hardware or make any other changes to your system including permissions changes or disabling any user accounts? If so, please describe or type N/A for not applicable. The information you provide helps us in resolving your issue. |
|
|
|
|
| 23. On the machine with the issue, list any other Com Add Ins loaded in Outlook (Go into Outlook | Tools | Options | Other | Advanced Options and check the Com Add Ins) |
|
|
|
|
24. On the Add to Outlook solutions (CalendWare, ContactXchange, P2P Calendar Synchronizer. TaskController), check to see if the Com Add-in is disabled. Go to Outlook | Help | Disabled Items.
If so, enable it, go out of Outlook and wait 7 seconds and then go back into Outlook. If this fixed it, tell us here: |
|
|
|
|
|
|
|