Click here to test to make sure your system works with our support application.

STEP 1:  Click here to buy now If you have NOT purchased a remote support session. We offer remote installation, remote upgrade, remote troubleshooting and certification services starting at $149.00 USD. If you require immediate assistance, you will need to purchase a Level 2 Priority Support session.

• Remote support sessions are available by appointment. Payment for your session must be processed prior to your scheduled session. You must also complete the pre-requisites in Step 2 PRIOR to your scheduled session or your appointment may need to be rescheduled.

STEP 2: If you already purchased, please follow the steps below in order to prepare for your remote session:

• First, do a brick-level back up of all source and destination folders. If you cannot perform a brick-level back up, back up the folders manually in Outlook by copying (Copy, not move) to any other location in your folder list to a PST file.
• Make sure your Windows operating system meets the minimum service pack requirements. For Server 2003 this is SP1, for Server 2000 this is SP4.
• Make sure .Net Framework 2.0 is installed.
• Do all Microsoft updates on the replication server. (Including SP1 for Windows 2000 or 2003 or SBS)
• Download the updated Add2Exchange program from our Downloads Area. The full install (with SQL Express) is about 65Meg. The patches thereafter are under 10Meg.
• Call and schedule your appointment at 813.977.5739. When the scheduled time comes, please log on as the Add2Exchange Service Account and open your Internet browser to this page and then call your technician. Proceed to step 3.

STEP 3: Getting ready to begin your remote support session:

• Install DidItBetter.com's Remote Support Application.
• Click here to Run.
  
  If you press Click here to run and it does not run, you may need to add this site to your "Trusted Sites" in Internet Explorer. In IE, select Tools, Internet Options, Security, Trusted Sites and add the site. Note the site does not require Https: prefix.
  
  You also may need to enable downloading of FTP files in your firewall or router.
  
  If you receive a Microsoft Installer warning, please click Accept.
  Windows XP users: Click the bar at the top of your browser window and Accept the installation. The program will automatically remove itself after you end the support session.
   
• After downloading this tool, please pick the name of the support representative.

Thank you for using DidItBetter Software Remote Support!

To email our support team regarding any remote support session questions, or give feedback about your support, please click here.

Helpful Links:

• Getting Your Activation Key Once You've Purchased
• Browse Add2Exchange Technical Bulletins Topics
• Back to Technical Bulletins Main
• Back to FAQs
• Back to Support Area Main