DidItBetter Sales Support
 

Try a Free Fully-functional Trial Version Now!                                            Click Here to Download   Start Your Remote Support Session Now!

Support Resources

• Our business hours are Monday through Friday
  9 a.m. to 5 p.m. EST excluding holidays.

  Our DidItBetter Sales Support Team is available 9 a.m. to 5 p.m. EST. For more information and pricing on available support services or after hours support, please contact us 813 977 5739.

  By Phone

  §  Customers in the USA:                       800  837  8636

  §  Customers outside the USA:            001  813  977 5739
  
  

  By E-mail

  • To email our support team regarding any remote support session questions, or give feedback about your support session, please click here

  • Live Chat

Level 1 Remote Control "WebEx-like session"
Get a tour from one of our Software Specialists Monday through Friday from 9 a.m. to 5 p.m. EST

§ Start your remote support session now!

§  Find out how remote support works

DidItBetter Technical Support Lineup
 

FREE 'Do It Yourself' Technical Support Resources

• Free Email Support. Please click here to fill out a Support Request form. Software subscriptions include free email support on your licensed solution. Email requests are handled on a first come, first serve basis with an average response time of within 48 hours.  Email support does not include remote support (level 2) or higher level support  services (levels 3 to 5) or third party product support. Should your issue be escalated to require remote support, the technician will provide your options and pricing. These paid support services start from $149.
   
• Documentation & Technical Bulletins Area for all DidItBetter Solutions
  View and download our current installation guides and search our techical bulletin area for helpful articles on the most common installation and troubleshooting topics.
  
  • Add2Exchange
  • Add2Outlook
  • TaskController
  • FolderMatic

• FAQs
  Our FAQ section includes answers to commonly asked general, pre-sales and technical questions.
   
• Add2Exchange Tutorials

Fee-based Remote/Phone Support
We offer standard, priority, and critical support services during normal business hours and after hours. In addition we offer service agreements and monthly remote update services.

Support during Normal Business Hours
Support is available by appointment Monday through Friday from 9am to 4pm EST excluding holidays.

• Standard: First available appointment next business day.

• Priority: Scheduled same business day or next business day before noon.

• Critical: Immediate support. A technical team member will contact you within 15 to 30 minutes of your 24/7 Business Critical purchase.

After Hours Support
After hours support services are available after normal business hours.

• After Hours Standard: Monday through Friday from 5 p.m. – 10 p.m. EST, excluding holidays.

• After Hours Priority: Monday through Friday from 5 p.m. – 12 a.m. EST, excluding holidays.

• After Hours Critical: 7 days a week, 24 hours a day, including holidays. For after hours emergency support, you will be provided with a page-a-tech number to call and email address and our tech on call will respond to your request within 4 hours.

   

For immediate support or to purchase a support incident or service agreement, contact us by phone:
Customers in the USA: 800 837 8636 ext 499
Customers outside the USA: +001 813 977 5739 ext 499

We accept:

 *Click here to test to make sure your system works with our support application.

Are you trying to...
Please click any of the links below for more information.

• Request your activation license key for your new license, current version upgrade license, crossgrade license, subscription renewal, add on license 
   
• Prepare for your prepaid Add2Exchange Remote Support Session
   
• Submit a DidItBetter Software Support Request for free email support
   
• Check for DidItBetter Software Updates/ Downloads 
  Visit the Downloads area to check for updates or try any of our DidItBetter Software solutions. The Update and Trial Versions are the same, as each update installs over the trial version*. This section includes the software in an .exe and .zip format, with the .zip version containing the documentation.
  
  *NOTE: Before to installing the trial version or an update, please read through the Installation Guide and release notes. The download includes a .pdf version of the installation guide. Save time on the installation by purchasing a Level 2 remote session as low as $149. Licensees: Prior to upgrading, make sure your software subscription is not expired before installing; if it has expired you will need to first purchase a Current Version Upgrade Subscription.
  
  Ask about our Add2Exchange monthly remote update service and how we can help you stay current with the latest updates.  

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	Level 1	Level 2	Level 3	Level 4	Level 5
DidItBetter Software Support Service Level Comparison
24/7 E-Mail Support
Remote Installation
Remote Diagnostics
Remote Upgrade
Phone Support
Add2Exchange Server Moves
Add2Exchange Specialty Tool Support
Add2Exchange Recovery & Migration Support
Add2Exchange Toolbox License Availability
Add2Exchange Analysis & Certification
3rd Party product Support
Microsoft Operating Systems Support
Exchange Server Support
IIS Support
Active Directory Support
SQL Support
Communication & Network Security Support
	More Info	More Info	More Info	More Info	More Info

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  Level 1: Email Support

Level 1 includes DidItBetter Software solution email support by submitting a support request online. Click here to submit your email support request.

• Licensed End Users with valid Add2Exchange software subscription                         FREE  
• Current Version Upgrade licensees with valid software subscription                        FREE

Level 1 Support does not include remote support services. For Level 1 support, we do not connect to the end user's systems; we do not provide Level 3 or 4 support, or third party product support.  

Additional free technical support resources are available on our online knowledgebase, such as Technical Bulletins and FAQs.

For licensed end users with expired software subscription running a supported version, you will need to purchase a Current Version upgrade license.

   Level 2 Remote
 
Our DidItBetter Software Support team will connect to the end user’s system for DidItBetter solution installations, upgrades, creating or fixing folder relationships (aka relationships therapy), troubleshooting 'Do It Yourself' installations, and/or diagnostic.

• Standard Level 2 Remote Support Session                          $149  Buy Now / After Hours: $225  Buy Now   
• Priority Level 2 Remote Support Session                             $195  Buy Now / After Hours: $275  Buy Now 
• Critical Level 2 Remote Support Session                              $255  Buy Now / After Hours: $349  Buy Now  

Should your session require Level 3 or higher support services, additional charges will apply with payment due at the end of the session.  Level 2 Support excludes server moves, start over, specialty tool support, 3rd party product support.
 

   Level 3

Do It Yourself

• License Administation Service Required             $50 per folder type/add on  Buy Now
• Add2Exchange Recovery & Migration Manager License Only             $225  Buy Now
• Add2Exchange ToolBox License Only                                                            $225  Buy Now
• Recovery & Migration Manager/ToolBox License Bundle                     $450  Buy Now

Service Only – No Add On License (this option not recommended for stepped Exchange migration)
This Level 3 service covers unlicensed ToolBox services or Add2Exchange Recovery Migration Manager service for Add2Exchange server moves, start overs, recovery and/or migration services held by appointment. This service also includes one free license transfer (value $50-150).

• Standard Level 3 Service Only                                                  $299 Buy Now / After Hours: $375 Buy Now 
• Priority Level 3 Service Only                                                     $399 Buy Now / After Hours: $475 Buy Now
• Critical Level 3 Service Only                                                      $450 Buy Now / After Hours: $525 Buy Now

Level 3 Service with Add On License
Includes Level 3 service, one free license transfer (value $50-$150), and license as indicated below:

Standard Level 3 Service with:

• Add2Exchange Recovery & Migration Manager License       
  $424 – save $100  Buy Now / After Hours: $500 Buy Now 
   
• Add2Exchange ToolBox License
  $424 – save $100  Buy Now / After Hours: $500 Buy Now
   
• Recovery & Migration Manager/ToolBox Bundle License    
  $549 – save $200  Buy Now / After Hours: $625 Buy Now

    Priority Level 3 Service with:

• Add2Exchange Recovery & Migration Manager License                       
  $524 Buy Now   / After Hours: $600 Buy Now
   
• Add2Exchange ToolBox License                                                                      
  $524 Buy Now / After Hours: $600 Buy Now
   
• Recovery & Migration Manager/ToolBox Bundle License                    
  $649 Buy Now / After Hours: $725 Buy Now

     Critical Level 3 Service with:

• Add2Exchange Recovery & Migration Manager License                       
  $575 Buy Now  / After Hours: $650 Buy Now
   
• Add2Exchange ToolBox License                                                                      
  $575 Buy Now / After Hours: $650 Buy Now
   
• Recovery & Migration Manager/ToolBox Bundle License                    
  $700 Buy Now / After Hours: $775 Buy Now

    Level 4

A Level 4 includes Level 3 service, ToolBox/Recovery & Migration Manager license bundle, add on training, one free license transfer (value $50 to $150) as indicated below. The end user can feel confident the service is done right while being trained on how to use the add on tools.

• Add On Training + License Bundle + Standard Level 3 Service         
  $649 / After Hours: $725
   
•  Add On Training + License Bundle + Priority Level 3 Service            
  $749 / After Hours: $825
  
  
• Add On Training + License Bundle + Critical Level 3 Service              
  $800 / After Hours: $875

   Level 5 – Third Party Product & DidItBetter Software Solution Support

Level 5 Prepaid Standard Service Agreements
Level 5 covers 3rd party product support such Microsoft operating system, Exchange Server, IIS, Active Directory, SQL, security, communications and/or network support issues. Level 5 services are prepaid service agreements. Each session has a one hour minimum with any time thereafter billed in 15 minute increments. By Appointment: Monday – Friday from 9 am to 5 pm EST (last appointment at 4 pm), excluding holidays.

• 4 Hour Prepaid Standard Service Agreement                                        $399  Buy Now  
• 8 Hour Prepaid Standard Service Agreement                                        $720  Buy Now   
• 15 Hour Prepaid Standard Service Agreement                                   $1305  Buy Now   
• 20 Hour Prepaid Standard Service Agreement                                   $1699  Buy Now 

Level 5 Prepaid Priority Service Agreements
Level 5 covers 3rd party product support such Microsoft operating system, Exchange Server, IIS, Active Directory, SQL, security, communications and/or network support issues. This is a prepaid priority service agreement for DidItBetter Software phone/remote support services. Each session has a one hour minimum with any time thereafter billed in 15 minute increments. By Appointment: scheduled same or next business day Monday through Friday from 9 a.m. to 5 p.m. EST.

• 4 Hour Prepaid Priority Service Agreement                                             $595  Buy Now    
• 8 Hour Prepaid Priority Service Agreement                                          $1150  Buy Now   
• 10 Hour Prepaid Priority Service Agreement                                        $1499  Buy Now    

You can pay monthly or prepay and save 10%.
We offer annual and quarterly Add2Exchange Remote Update Service Agreements.

For more information or to enroll today, call us at 800 837 8636 (USA Customers) or
001 813 977 5739 (Customers Outside the USA).

Note: The above remote update services agreements do not include afterhours support, priority or 24/7 Business critical services,
Add2Exchange license transfers, Add2Exchange licenses, ToolBox license and/or Recovery and Migration license.
End user licensee must have a valid software subscription in place. 

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