Problem: This message can be normal if you are syncing correctly. Every time you open the A2E Console, it stops the service and gives this message.
If items are not syncing correctly, Add2Exchange is not syncing and this event message may require attention.

Issue Resolution: When this error message occurs, it is because the Add2Exchange Service account can not log on to the Exchange Server. This occurs for three reasons:
The A2E Console has been opened
The Exchange Server is down
The A2E account is not specified correctly in A2E settings.

If the Exchange Server was down, there would be another failure event immediately preceding this message in the Event Log when Add2Exchange remotely tests for Exchange Services and can't detect them. If you do not have an event that says failure to detect the Exchange Services, go to the next tip. If you do, then make sure the server is up and specified in A2E as outlined below.

The Add2Exchange Service account may not be specified correctly, and it can happen two ways:

Simple Fix: The A2E Service Account Logon name should be the external email. It doesn't absolutely have to be, but to make it simple, make sure you at least check what the A2E External Email address is. In our Manual, the example was zadd2Exchange@yourdomain.com. Check in Active Directory for your Domain, find the A2E Service account, and go to the Email tab. In Win 2003 and SBS, Windows tries to make the email for you and if you added the service account as FirstName: Add, Middle Name: 2 and Last Name: Exchange, your email does not default to add2Exchange@yourdomain.com. Edit this and continue on to the next section.

The second reason it could be incorrectly specified is when we RECENTLY changed the installation program from just specifying the A2E Service Account to specifying the serviceaccount@yourdomain.com. This caused some problems for those who are "really good" and don't read the installation screens, and for this we apologize.

To fix this, go to the Registry, [Start/Run Regedit], and drill down to Local machine, Software, OpenDoor Software, Add2Exchange and look for the subkey that says ServiceAccount and change it to the A2E service account external default SMTP email address (i.e. zadd2exchange@yourdomain.com.) While you are there, make sure the Server specified is the simple NetBIOS Exchange Server machine name (i.e. Mail). If the Server or Service account do not match in the registry, the system will fail to log on and the service will not start. Edit it, save the key. Once done, make sure you are logged in as the A2E Service account and go into the A2E Console and exit, replying OK to start the service.

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Guidelines for users to prepare for remote support or remote installation services from DidItBetter Software.

Click the title above for the on-line article.  For a PDF version of the article, click Read More... below.

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Current Release Notes for Add2Exchange

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Note: These are not instructions to upgrade to a new version of Add2Exchange. These are the instructions to permanently uninstall Add2Exchange from your server.



To permanently uninstall, log in as the A2E Service Account. If the program was ever set up, you may want to get rid of the copies of the items. Select each relationship and delete the relationship. This removes the tied copies.
When all the relationships are deleted, go to the Control Panel, and from Add Remove Programs, select to remove Add2Exchange.

Permanently Uninstalling Add2Exchange

Since the registry still contains the A2E settings, go to Hkey Local Machine/Software/OpenDoor Software If you have other OpenDoor Software programs loaded, select Add2Exchange and delete it.
If you do not, select the entire OpenDoor Software Key and remove the entire key.

This will conclude the uninstall.

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A2E-183 Removing Invalid Database Rows¶ Bulletin ID: A2E-183 Last Review:...

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